Helen Bryant
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Helen Bryant commented,
Emailed the helpdesk and received this automated reply: [image]
Emailed the helpdesk and received this automated reply:
Helen Bryant commented,
Hi Lisa Thanks for sharing this. Fingers crossed they can resolve this asap.
Hi Lisa Thanks for sharing this. Fingers crossed they can resolve this asap.
Helen Bryant commented,
We're also getting the 504 error today when trying to manually add starts. Has anyone contacted the helpdesk?
We're also getting the 504 error today when trying to manually add starts. Has anyone contacted the helpdesk?
Helen Bryant commented,
Helen Bryant commented,
Jason Poole - we are experiencing the same issue this morning with trying to access the Apprenticeship Service portal and other Gov.UK websites. Is there a known issue? Thanks
Jason Poole - we are experiencing the same issue this morning with trying to access the Apprenticeship Service portal and other Gov.UK websites. Is there a known issue? Thanks
Helen Bryant commented,
Submit Learner Data Team (DfE) and Apprenticeship Service Engagement - thank you for the update, it's much appreciated. Is there any news on when the option to manually add apprentices to the Apprenticeship Service portal will be removed please? Thanks
Submit Learner Data Team (DfE) and Apprenticeship Service Engagement - thank you for the update, it's much appreciated. Is there any news on when the option to manually add apprentices to the Appre...
Helen Bryant commented,
Hi Apprenticeship Service Engagement. Thanks for your reply, it's much appreciated.
Hi Apprenticeship Service Engagement. Thanks for your reply, it's much appreciated.
Helen Bryant commented,
Ruth Canham-James - the guidance that's appeared on our TAS account doesn't mention anything about employers not being able to set up cohorts. I guess if an employer doesn't want to give us permission to set up the cohort on their behalf, then they still need an option to do it themselves. And, as you say, when a levy transfer is involved, then the only way to do this is for the employer to create the cohort themselves. Would you mind updating this thread if you hear back from the DfE please regarding the error? Thanks
Ruth Canham-James - the guidance that's appeared on our TAS account doesn't mention anything about employers not being able to set up cohorts. I guess if an employer doesn't want to give us permiss...
Helen Bryant commented,
I'm wondering that too, whether the AS team know about the ILR validation rules. But, for now, the errors have disappeared so we'll see what happens. Thanks for your input Timmo.
I'm wondering that too, whether the AS team know about the ILR validation rules. But, for now, the errors have disappeared so we'll see what happens. Thanks for your input Timmo.
Helen Bryant commented,
Hi Timmo The error code is AFinDate_03. There was an update to the 25/26 Validation rules on the 13th August: ILR_Validation_Rules_2025_26_Version_2.xlsx You're right, the issue is with the TNP record rather than the start date of the learning aims but in order for the apprentice to appear in the ILR, we need a TNP record. Interestingly though, we've just run the error report again and the error has disappeared!
Hi Timmo The error code is AFinDate_03. There was an update to the 25/26 Validation rules on the 13th August:ILR_Validation_Rules_2025_26_Version_2.xlsxYou're right, the issue is with the TNP recor...