Lisa Margach
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Lisa Margach commented,
Hi Stephanie, It is great 150 & 160 are warnings now, but we are also still having the same issue with the agreement ID. We have been able to narrow it down that it isn't being included in the xml download from our MIS database, that field is currently blank even though we have data in the ILR. We are currently talking to our MIS provider about it, hopefully its the same for you and an easy fix! Thanks
Hi Stephanie, It is great 150 & 160 are warnings now, but we are also still having the same issue with the agreement ID. We have been able to narrow it down that it isn't being included in the xml...
Lisa Margach commented,
Unfortunately it is for apps only, there isn't an option for units, they put them on ILR submission only which does not help :( my concerns about not being able to process them have been logged!
Unfortunately it is for apps only, there isn't an option for units, they put them on ILR submission only which does not help :( my concerns about not being able to process them have been logged!
Lisa Margach commented,
Hi Jo, I have an update, but I am afraid it is not good news, they have come back and said they are aware it is an issue now, they are investigating a fix, but this might not be done until R02, so said to continue with R01 as normal and they will correct any funding required in R02. Although not great this would be ok if we didn't need to get the learners fully processed through to show on DAS as we cannot do manual applications on there. I have asked if they can change this to a warning as well, but presume if they could have done that they would have already :(
Hi Jo, I have an update, but I am afraid it is not good news, they have come back and said they are aware it is an issue now, they are investigating a fix, but this might not be done until R02, so ...
Lisa Margach commented,
I have just had a reply to say they moved 156 to a warning, which Steve helped with yesterday so we knew that, but they are looking at error 160 now so I am hoping it will be something they can fix, or just tell us what to do if it is us!! I will let you know when I hear anything else :)
I have just had a reply to say they moved 156 to a warning, which Steve helped with yesterday so we knew that, but they are looking at error 160 now so I am hoping it will be something they can fix...
Lisa Margach commented,
Hi Jo, Sorry it isn't working for you, but pleased it isn't just me having this issue. It is still not working. I have just had a reply from the DWP helpdesk and they don't know why the error is triggering and have referred it to their ILR technicians to review and come up with a solution. If I hear anything else on this I will let you know.
Hi Jo, Sorry it isn't working for you, but pleased it isn't just me having this issue. It is still not working. I have just had a reply from the DWP helpdesk and they don't know why the error is...
Lisa Margach commented,
Thanks for the update on this, I will give it another try and keep everything crossed they clear. Thanks again Steve
Thanks for the update on this, I will give it another try and keep everything crossed they clear. Thanks again Steve
Lisa Margach commented,
Thanks for your help with this Steve, makes total sense the errors I was getting, although not great they haven't updated it, but hopefully it will be in the update tomorrow and all will be good again! Thank you
Thanks for your help with this Steve, makes total sense the errors I was getting, although not great they haven't updated it, but hopefully it will be in the update tomorrow and all will be good ag...
Lisa Margach commented,
Thanks Jessica, glad to know it isn't just me having this issue, although sorry to hear you are having it also. I got the same reply last week where they asked for the ULN as well. Hopefully they can resolve this for us, as I have 4 learners I have found on the report in this situation now.
Thanks Jessica, glad to know it isn't just me having this issue, although sorry to hear you are having it also. I got the same reply last week where they asked for the ULN as well. Hopefully they ...
Lisa Margach commented,
Hi Ruth, Thanks for coming back on this, would you say that for anyone who started prior to 25/26 we wouldn't need to do this, or is it best just to have it all as a coverall if any learners who complete fall into this category regardless of when they started? Thanks Lisa
Hi Ruth, Thanks for coming back on this, would you say that for anyone who started prior to 25/26 we wouldn't need to do this, or is it best just to have it all as a coverall if any learners who co...
Lisa Margach commented,
Hi Sam, I have had a ticket in with the technical team since 26/03 about this and still not had a response, just the usual we will get back to you in 10 working days. I have checked our data this morning and we still have 50+ learners with this mismatch, I have gone back to the technical team on my last update from them and said I believe there is a fix, can they please let me know what it is, or what alternative they plan to make sure we are paid for these learners. Unless there is an update on here first, I will let you know when/if I hear anything back from them.
Hi Sam, I have had a ticket in with the technical team since 26/03 about this and still not had a response, just the usual we will get back to you in 10 working days. I have checked our data this m...