Lisa Margach
Last activity
Member since
Votes
3
Subscriptions
7
Replies
Lisa Margach commented,
We have 55 learners currently held with this and I have checked and we have multiple learners showing as unconfirmed but they aren't showing as a data mismatch, unless it is just me?
We have 55 learners currently held with this and I have checked and we have multiple learners showing as unconfirmed but they aren't showing as a data mismatch, unless it is just me?
Lisa Margach commented,
Hi All, I just wanted to share the below, this is the response I have just had from the technical team, I am not hopeful we will get a resolution today on this: [image]
Hi All, I just wanted to share the below, this is the response I have just had from the technical team, I am not hopeful we will get a resolution today on this:
Lisa Margach commented,
Hi All, I am also having this same issue, I raised it last week with the helpdesk and it has been escalated to the technical team, lets hope they get this resolved before Wednesday next week. If I hear anything from them before anyone else does, I will update on here.
Hi All, I am also having this same issue, I raised it last week with the helpdesk and it has been escalated to the technical team, lets hope they get this resolved before Wednesday next week. If I ...
Lisa Margach commented,
Hi Ruth, Thanks for coming back on this, would you say that for anyone who started prior to 25/26 we wouldn't need to do this, or is it best just to have it all as a coverall if any learners who complete fall into this category regardless of when they started? Thanks Lisa
Hi Ruth, Thanks for coming back on this, would you say that for anyone who started prior to 25/26 we wouldn't need to do this, or is it best just to have it all as a coverall if any learners who co...
Lisa Margach commented,
Hi Sam, I have had a ticket in with the technical team since 26/03 about this and still not had a response, just the usual we will get back to you in 10 working days. I have checked our data this morning and we still have 50+ learners with this mismatch, I have gone back to the technical team on my last update from them and said I believe there is a fix, can they please let me know what it is, or what alternative they plan to make sure we are paid for these learners. Unless there is an update on here first, I will let you know when/if I hear anything back from them.
Hi Sam, I have had a ticket in with the technical team since 26/03 about this and still not had a response, just the usual we will get back to you in 10 working days. I have checked our data this m...