Annabel Redshaw commented, 10 August 2023 15:00

Hi We have some levy employers that have a shortfall on their levy payments, now I've got the R12 monthly payment report through I can have a look at total co-investment due from employer and invoice them. I did this last month for 3 learners that we hadn't received completion payment for and I still can't see it showing on the monthly payment report in the month they achieved, should i be able to?   Anni  

1. Insufficient Funds at R14

Hi We have some levy employers that have a shortfall on their levy payments, now I've got the R12 monthly payment report through I can have a look at total co-investment due from employer and invoi...

Annabel Redshaw commented, 18 July 2023 14:20

thank you ☺

1. ProSolution - rolling apprentices over to next academic year

thank you ☺

Annabel Redshaw commented, 07 June 2023 14:30

Hi,  yes it looks like this is what happened. all sorted now thank you

1. DLOCK07

Hi,  yes it looks like this is what happened. all sorted now thank you

Annabel Redshaw commented, 31 May 2023 14:02

We've had a couple of apprentices that have disappeared off the Apprenticeship Service Account - can employer's delete accounts so it takes the apprentice off the account?  It appears I think they must have been deleted when completed programme as we only go the DLOCK error after completion and I can't find them on the apprenticeship service account.

1. DAS secured after learner start date

We've had a couple of apprentices that have disappeared off the Apprenticeship Service Account - can employer's delete accounts so it takes the apprentice off the account?  It appears I think they ...

Annabel Redshaw commented, 16 March 2023 16:41

Thank you

1. Apprentice transfer from standard to new version

Thank you

Annabel Redshaw commented, 11 January 2023 08:15

Hi     What ILR software do you use?  just wondering if it's the same as ours and how to do this?

1. Apprentice at Gateway - withdraws

Hi     What ILR software do you use?  just wondering if it's the same as ours and how to do this?

Annabel Redshaw commented, 10 January 2023 16:13

Hi Ben The only issue is that R14 has closed and their end date is in last year, if I change it won't it cause an error.  If I don't change it it won't show as withdrawn just  8 learning activities are complete but the outcome is unknown.  

1. Apprentice at Gateway - withdraws

Hi Ben The only issue is that R14 has closed and their end date is in last year, if I change it won't it cause an error.  If I don't change it it won't show as withdrawn just  8 learning activities...

Annabel Redshaw commented, 28 November 2022 11:34

Hi Andy I'm also new to this claiming the care leaver bursary, what you do need is a signed email or letter from a local authority appointed personal advisor confirming that the apprentice is a care leaver.  On our ILR I have ticked that the learner is a care leaver but what I'm not sure is how you get the payment and what it will show as on the finance statements. Can anyone help with this?    

1. Care Leavers Bursary

Hi Andy I'm also new to this claiming the care leaver bursary, what you do need is a signed email or letter from a local authority appointed personal advisor confirming that the apprentice is a car...

Annabel Redshaw commented, 27 September 2022 13:34

Hi How does it work out if the electronic signature is dated after the document dates?  

1. Electronic/Digital Signatures

Hi How does it work out if the electronic signature is dated after the document dates?  

Annabel Redshaw commented, 18 July 2022 14:52

Hi Ben That makes sense but it is the same employer, she has just progressed to a Level 3 apprenticeship from her L2.  

1. Changing Employer on DAS

Hi Ben That makes sense but it is the same employer, she has just progressed to a Level 3 apprenticeship from her L2.