Jason Poole commented, 06 July 2023 16:44

Hello amarcinov There is no need to resubmit the file unless you have made any changes. If it does not finish processing we will be resubmitting it on your behalf as part of the month end payment process. This advice applies to any provider experiencing this problem.  Thank you

1. SLD ILR Uploading Issue

Hello amarcinov There is no need to resubmit the file unless you have made any changes. If it does not finish processing we will be resubmitting it on your behalf as part of the month end payment p...

Jason Poole commented, 03 February 2026 14:58

Good afternoon, we believe the issue causing 504 errors is now resolved so please go ahead and access the apprenticeship service as normal. If you previously raised a support call about this issue you should receive an automated response confirming it is resolved shortly. If anyone continues to experience an issue please contact our apprenticeship support team. Have a good afternoon and sorry for any inconvenience this issue caused.

1. Upload CSV not working on the DAS

Good afternoon, we believe the issue causing 504 errors is now resolved so please go ahead and access the apprenticeship service as normal. If you previously raised a support call about this issue ...

Jason Poole commented, 19 October 2026 09:23

Good morning all Just linking this thread to another one on same subject that I posted an update on a couple of days ago. Hopefully this helps. Any remaining apprentices where the issue still exists at R14 we will make correcting payments manually so there is no need for EAS claims for this. R01 & R13 Co-investment showing where not due – Customer help centre

1. Old learners appearing on co-investment report

Good morning allJust linking this thread to another one on same subject that I posted an update on a couple of days ago. Hopefully this helps. Any remaining apprentices where the issue still exists...

Jason Poole commented, 17 October 2026 10:02

In reply to Emma Ford · View original comment Hello Emma, the issues affected a number of different scenarios and earlier this week we have implemented a fix which will resolve the majority. Providers do not need to do anything further and payments will be corrected as part of the normal month-end R14 process. I will confirm separately if you can see this already in the reports you receive. We know the scenarios where the solution does not work and will be managing those cases separately after R14, with any payment corrections made accordingly. Any provider impacted in this way will be contracted directly following R14. Can I take the opportunity to ask everyone to try and submit any updated ILRs as early as possible next week to avoid processing delays in the final days. As you are aware the Submit Learner Data service is designed to receive multiple iterative submissions throughout the submission window, so it is generally better to use it in this way if you are able to. We know that the final day is always a busy one for submissions and hopefully these are just the final changes you need to make before the hard close.

1. R01 & R13 Co-investment showing where not due

In reply to Emma Ford · View original commentHello Emma, the issues affected a number of different scenarios and earlier this week we have implemented a fix which will resolve the majority. Provide...

Jason Poole commented, 06 October 2026 18:14

Hello all, apologies once again for the downtime earlier. We restored performance at 5.30 and the queue at that point processed at normal speeds. A number of additional submissions happened up until 7pm and processed as normal. In response to comment from Angela above, reports should be produced as normal but there is often a delay between submission completing and report being posted but let us know if you don't see those in due course.

1. Submit Learner Data not working

Hello all, apologies once again for the downtime earlier. We restored performance at 5.30 and the queue at that point processed at normal speeds. A number of additional submissions happened up unti...

Jason Poole commented, 30 September 2026 15:47

In reply to Andrew Dickens · View original comment Hello Andrew Dickens - no action required by any provider affected by this issue as we will carry out any action on your behalf as part of the R14 hard-close. You may notice your last ILR submission gets resubmitted [by us] just after R14which is to ensure the change is applied to any affected learners. The change is still in test and I will update this thread, plus any support tickets opened, once it has been applied, together with any information you need to be aware of (but it should fully solve any impacts). Sorry for any concern caused by this given the time of year but be assured it is a priority to resolve.

1. R01 & R13 Co-investment showing where not due

In reply to Andrew Dickens · View original commentHello Andrew Dickens - no action required by any provider affected by this issue as we will carry out any action on your behalf as part of the R14 ...

Jason Poole commented, 28 September 2026 15:07

In reply to Matthew Smith · View original comment Thanks for the nudge Matthew. We have identified the likely cause of this issue and are currently testing a solution. We aim to release this before R14 deadline but it may not go in time for R02. In practice that will mean any corrections due will be made in time for R14 hard close, while corrections in the current funding year would be picked up at R03. 

1. R01 & R13 Co-investment showing where not due

In reply to Matthew Smith · View original commentThanks for the nudge Matthew. We have identified the likely cause of this issue and are currently testing a solution. We aim to release this before ...

Jason Poole commented, 23 September 2026 11:13

Thanks for the question Ruth which we will take away to consider and post back here with an update. In the meantime please consider the above posted response I made to be correct. UPDATE: - Ruth, I think you are referring to the ILR data collection about planned hours and RPL. The advice above is specifically related to the RPL fields collected in the apprenticeship service. In terms of your interpretation of the ILR rules, I did check with relevant colleagues and can confirm you have that spot on. 

1. New DAS Prior Learning Field

Thanks for the question Ruth which we will take away to consider and post back here with an update. In the meantime please consider the above posted response I made to be correct.UPDATE: - Ruth, I ...

Jason Poole commented, 22 September 2026 21:13

Hello both, we are aware this issue has occurred recently and while an initial solution seems to have solved most impacted apprentices, we are still investigating some that remain. If you believe you are still seeing this issue  please contact the support teams with details as this will help us identify the issue, and also to let you know when we believe it is resolved so you can confirm. When there is an update we will also post details on here.

1. R01 & R13 Co-investment showing where not due

Hello both, we are aware this issue has occurred recently and while an initial solution seems to have solved most impacted apprentices, we are still investigating some that remain. If you believe y...

Jason Poole commented, 17 September 2026 18:29

Thank you again for alerting us to the issues with the advice you have received from our team,  and thanks to the community here for the support to provide a definitive answer. It is clear that the original advice was incorrect and we have updated internal training materials to reflect this. While the community has done an excellent job in identifying the main errors, the details below hopefully clarify everything asked about in the original request by Rachel. Total off-the-job training [hours] This is the total off-the-job (OTJ) hours you would usually deliver to an apprentice. This may be different to the published hours  for the standard and is intended to reflect what you would normally provide to an apprentice who had zero RPL (Please note this is the field where there has been most confusion about on this thread). e.g. if you usually deliver 1000 hours to a typical apprentice with no RPL, you should record 1000 hours here. Off-the-job training reduction [hours] This is the number of OTJ hours you will NOT be delivering to the apprentice due to the RPL assessment you have completed. It is not the total hours you are delivering after applying RPL which is collected separately in the ILR. e.g. if you have assessed RPL and determined this reduces the OTJ hours by 100, you should record 100 hours here. Price reduction as a result of RPL [£'s] This is the value you have reduced as a result of the reduced hours. It is not the total price you have agreed which is [also] collected in the ILR. e.g. if you usually charge £1,000 for this standard and aim to reduce this to £900, you should record £100 here as the reduction. I hope this clarifies the information currently required when recording RPL in the apprenticeship service. Following recent changes to the ILR we are planning further reductions to the data collected in the apprenticeship service for RPL, so the above is expected to change again at some point, hopefully to remove some or all of these fields. We will also review the in-service content on this page in the apprenticeship service to see if we can make the requirement clearer. If anyone has any further questions please contact the support team or feel free to update on here which I will keep under review.

1. New DAS Prior Learning Field

Thank you again for alerting us to the issues with the advice you have received from our team,  and thanks to the community here for the support to provide a definitive answer. It is clear that the...