Online PDSAT - uploads failing

I'm having similar issues, I contacted the helpdesk last week and still waiting for it to be resolved. 

Ugh, how frustrating!  Just what we need at this time of year.

My dashboard is not loading either.  Just a sea of error messages.

Our dashboard has been a sea of error messages and "under investigation" since the service first launched Eleanor Piper :(

@... ours has worked intermittently but this is certainly not the first time it has been unusable.

Henry Wish thanks for the update.  I am sure you will be well aware of how time critical this is for us all, and the importance of being able to submit early in order to find and resolve any DLOCKs before the deadline.

Wish I'd seen this post before meticulously making sure there were no extra spaces before or after postcodes for each learner. That was the issue last time I had uploads fail.

If anyone is waiting for an update, I have uploaded and received a full PDSAT report in the last hour (Thu 12/10/2023)..

Hi Henry Wish,

I have just tried to upload an ILR file and it is still failing so I don't believe this error is resolved.

I will also raise a ticket with the service desk, but this is really not helpful a week before the P14 deadline.

Kind Regards

Louise

Hi Henry

I am also having problems uploading. I have just tried unsuccessfully for the last 3/4 of an hour and given up.

Any further updates would be useful.

Kind regards

Hello to all

I have just received the below message from the PDSAT Helpdesk. 

Please note that PDSAT does not currently accept 2324 returns. Development of 2324 functionality is underway and we'll let you know as soon as we have an update for when they'll be ready

Regards

Lynne

Thanks Henry Wish I have now managed to get a file to upload and process, so just working through the final checks.

Many thanks

Louise

Henry Wish  Thanks for your updates - I'm 90 minutes into waiting for a file to process today. Is this what I should expect at this time of year or is there a further issue, do you think?

Thanks again Henry Wish. It's still stuck at 'processing' so I think that it's not going to go through. I'm not seeing an option to delete, so it's blocking a new attempt to upload, too. I tried the Helpdesk this morning, I'm hoping they'll respond.

When I try to login after the second factor authentication i get a 504 error. Was working for me yesterday and earlier today.

Hi Henry Wish, Have you got time for a direct discussion? I'm getting some extremely odd behaviour from the system and I need to escalate it urgently. ruth.cox@uwe.ac.uk.

Thanks Henry Wish. This is a GDPR issue. I'll email the helpdesk unless anyone knows of a telephone number for them.

Hello Henry Wish,

We're having account issues at our end, namely we are being logged in to an incorrect organisation. We would also appreciate a direct dialogue with the PDSAT team having emailed and not yet received a direct response.

That's what's happened here. I've been given access to another provider's database. I'm looking for an emergency contact, I'll tell you if I find one.

I'm having the same issue - I get logged in to an incorrect organisation.  I've emailed the helpdesk too...

I'm not finding a means to report a potential data breach urgently. I'm not even getting an automated acknowledgement back from the helpdesk. 

Hi, we are struggling to run our R06 PDSAT reports on PDSAT online, as it keeps failing. Is anyone else having problems with the PDSAT online software? Thanks